Right of Withdrawal

Your right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us (BeAFox UG (haftungsbeschränkt), Siemensweg 2, 93073 Neutraubling, Germany, email: info@beafox.app, phone: +49 178 2723 673) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

Meeting the deadline

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Reimbursement

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

Means of reimbursement

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry for digital content

The right of withdrawal expires prematurely if BeAFox has begun the execution of the contract after you (1) have expressly agreed that BeAFox may begin execution of the contract before expiry of the withdrawal period, and (2) have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon commencement of execution of the contract (§ 356 para. 5 BGB).

Compensation for early commencement

If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of your exercise of the right of withdrawal, in comparison to the total scope of services provided for in the contract.

In-app purchases via app stores

For purchases via the Apple App Store or Google Play Store, the withdrawal and refund conditions of the respective app store operator apply. In these cases, the payment contract is concluded with the app store operator. Please contact the respective app store directly for withdrawal or refunds.

Website purchases via Stripe

For subscriptions concluded through our website (payment processing via Stripe), please direct your withdrawal directly to BeAFox using the contact details above. The reimbursement will be processed via Stripe to the original payment method.

Note

If you wish to withdraw from the contract, please complete this form and send it back. The form is designed in accordance with Annex 2 to Article 246a § 1 para. 2 sentence 1 no. 1 and § 2 para. 2 no. 2 EGBGB.

Model withdrawal form

To: BeAFox UG (haftungsbeschränkt), Siemensweg 2, 93073 Neutraubling, Germany, email: info@beafox.app

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*) / the purchase of the following digital content (*)

– Ordered on (*) / received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

No right of withdrawal for the following contracts

The right of withdrawal does not exist or expires prematurely for contracts for the supply of digital content which is not supplied on a tangible medium if the execution has been commenced with the consumer's express consent and the consumer has confirmed their knowledge that they lose their right of withdrawal by consenting to the commencement of execution (§ 356 para. 5 BGB).

Practical implementation at BeAFox

When concluding a subscription on the BeAFox website or in the app, you will be expressly informed of this before conclusion of the contract and asked for your consent. You confirm this by ticking a corresponding checkbox before purchase.

BeAFox UG (haftungsbeschränkt)

Siemensweg 2, 93073 Neutraubling, Germany

Managing Director: Alexandru Tapelea

Email: info@beafox.app

Phone: +49 178 2723 673

Recommended procedure

Ideally, send your withdrawal by email to info@beafox.app. You will receive a confirmation within 48 hours (business days). Please include your name, the email address associated with your account and the date of the contract in your withdrawal.

Distinction: Withdrawal and Cancellation

The withdrawal only concerns the conclusion of the contract within the 14-day withdrawal period. Independently of this, you can cancel your subscription at any time with effect from the end of the current billing period, via the cancellation button in the app or by email (see Section 17 of our Terms and Conditions).

Notice

Sections 1 to 6 of this notice apply to contracts on digital content and subscriptions of our app. For orders of physical goods in our online shop, sections 7 to 10 below apply.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you or a third party (other than the carrier) indicated by you acquired physical possession of the last goods.

Exercise

To exercise the right of withdrawal you must inform us (BeAFox UG (haftungsbeschränkt), Siemensweg 2, 93073 Neutraubling, email: info@beafox.app, phone: +49 178 2723 673) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory.

Meeting the deadline

To meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Reimbursement

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Means of reimbursement

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Right of retention

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

You shall send back the goods or hand them over to us or our authorised return service provider without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Cost of return

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to contracts for the supply of goods that are not pre-fabricated and that are manufactured based on an individual choice or decision by the consumer, or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 of the German Civil Code).

We point out this exclusion separately on the affected items before you place your order.